Frequently Asked Questions
Everything you need to know about your Beauty Base experience.
Are your beauty products authentic and cruelty-free?
Yes, we guarantee that 100% of our products are authentic and sourced directly from authorized distributors. We also prioritize brands that are Leaping Bunny certified and cruelty-free.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return policy for opened cosmetics?
For hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately for a replacement.
Do you offer international shipping?
Currently, Beauty Base ships to over 25 countries. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
How do I know which skincare products are right for my skin type?
Each product page includes a 'Best For' section. You can also take our online Skin Quiz or chat with one of our beauty consultants for a personalized recommendation.